The Role

The role of the Global Creative Traffic Coordinator is to manage all incoming work requests to the Global Design Desk and ensure that all design/creative projects flow efficiently between the design team production.

They will be embedded into our Global Design team and be responsible for providing a seamless foundation of team administration that allows the design team to function. They will work closely with the Senior Art Director, allocating daily internal tasks and organising the fundamental parts of the day-to-day running of the team. They will be the first point of contact for day-to-day requests to the desk by managing the Global Inbox.

The Creative Traffic Coordinator will be proactive in responding to the requests of internal clients, ensuring that deadlines and expectations are met with a high-level quality output. 

Responsibilities

• Managing the Global mailbox, receiving design requests and booking in resource.
• Answers queries or makes sure team members provide answers, depending on knowledge needed. 
• Prioritizing and re-prioritizing projects based on staffing needs 
• Runs weekly Global team check-in calls 
• Building and managing the team Monday.com boards 
• Ensure the Design briefing template is sent out for any requests, filling these accordingly  
• Folder and asset management – Building new folders for each new job request 
• Work across our international offices, managing project timelines in accordance with different time zones
• Balances the need to keep clients happy with giving team enough time to create work to the highest quality 
• Plan and map out coverage for annual leave
• Alerts leadership to potential work ‘hotspots’ e.g. multiple pitch deadlines and advises if extra resource is needed 
• Has an in-depth knowledge of designers’ ability and works with the Senior Art Director to ensure the team’s skills are future-proofed
• Help to establish detailed schedules and set deadlines for various stages of a project, while providing oversight throughout the lifecycle.
• Meet with internal stakeholders to learn more about new project details and give progress updates on existing projects, communicating any issues
• Work across multiple projects and build effective relationships with key people within the business on how to work with the Global Design Desk
• Works with senior management to provide design quotes for paid client engagements
• Alerts senior management of potential work ‘hotspots’ e.g. multiple pitch deadlines and advises if extra resource is needed

Key Attributes

• Ability to track, manage, and deliver projects successfully
• Proactive in identifying needs and solutions to support the internal business.
• The ability to build meaningful and successful relationships with internal stakeholders
• Has an exceptional knowledge of the business and our offer and works with the SAD to identify new areas for growth
• Demonstrates a collegiate and collaborative style, actively getting to know peers across the consultancy and using this to better understand all areas of our offer
• Confident in negotiating resource, managing client expectations
• A problem solver who contributes ideas and suggestions
• Always looks for opportunities to improve how we work
• Calm under pressure and bounces back from setbacks. Presents a positive outlook and is seen as committed and enthusiastic
• Highly organised, detailed-oriented, analytical, able to assimilate and apply insight for decision making
• Resilience

Skills and Experience 

• Around 4-7years’ experience in creative operations and job tracking in advertising, PR, or consumer agency
• Proficiency in traffic/project management software, data analysis and streamlining processes
• Skilled in Microsoft applications, experience in Adobe Creative Cloud is a plus
• Proof reading
• Strong communication, organisation, multitasking skills 
• Ability to problem solve, plan and prioritise
• Must be able to identify and define problems, extract key information from briefs and develop workable solutions 

What Can We Offer

• Competitive salary (depending on experience)
• 28 days holiday
• Discretionary bonus
• Annual salary review
• Pension (with company contribution: 5% of annual salary)
• Enhanced maternity and paternity leave (depending on length of service) and shared parental leave
• Private medical insurance
• Group Income protection
• Life assurance
• Cycle to work schemes
• Season ticket loans
• Regular social, cultural and charitable activities
• Flexible working with office laptop and phone provided

About Teneo

Teneo is the global CEO advisory firm. We partner with our clients globally to do great things for a better future.

Drawing upon our global team and expansive network of senior advisors, we provide advisory services across our five business segments on a stand-alone or fully integrated basis to help our clients solve complex business challenges. Our clients include a significant number of the Fortune 100 and FTSE 100, as well as other corporations, financial institutions, and organizations.

Our full range of advisory services includes strategic communications, investor relations, financial transactions and restructuring, management consulting, physical and cyber risk, organizational design, board and executive search, geopolitics and government affairs, corporate governance, ESG and DE&I.

The firm has more than 1,600 employees located in 40+ offices around the world.